Dispute Resolution

Last updated: 30th June 2025

These terms apply to all services provided by 4 Dimension Kitchens and Bathrooms, a trading name of Quintrix UK Limited, and are governed by the laws of England and Wales.

1. Contacting Us

If you have a concern or complaint, please contact us first:

We aim to acknowledge your complaint within 5 working days and provide a full response within 14 working days. If more time is needed, we’ll keep you updated.

To resolve your complaint, we may ask for reasonable access, photos, and supporting evidence.

2. Our Right to Rectify

Before any refund or third-party repair is sought, you must allow us the opportunity to:

  • Inspect the issue, and
  • Rectify any fault found to be within our responsibility.

Please do not engage third-party contractors without our written permission, unless in an emergency or legally required.

3. Alternative Dispute Resolution (ADR)

If we cannot resolve your issue internally, we encourage using Alternative Dispute Resolution (ADR) before going to court.

We currently nominate:

Dispute Resolution Ombudsman Ltd
Website: disputeresolutionombudsman.org
Tel: 0333 241 3209

ADR is voluntary and non-binding, but both parties agree to participate in good faith.

4. Who Pays for Disputes?

Each party covers their own legal, professional, or admin costs during a dispute, unless:

  • Otherwise agreed in writing, or
  • Ordered by a court.

We will not reimburse third-party costs unless we’ve authorised them in writing.

5. Legal Proceedings

If ADR doesn’t resolve the dispute, either party may begin legal proceedings. All claims must be brought in the courts of England and Wales.

You agree not to start court action unless:

  • Our internal process is complete, and
  • ADR has been attempted (unless urgent legal time limits apply).

6. Time Limit for Claims

Any claims for workmanship or service issues must be made within 12 months of practical completion. This does not affect your rights under the Consumer Rights Act 2015.

7. Third-Party Products

We are not responsible for issues related to:

  • Products or materials not supplied by us, or
  • Misuse, poor maintenance, or installation by others.

8. Events Beyond Our Control

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including (but not limited to):

  • Flooding, fire, or extreme weather
  • Supplier or stock delays
  • Pandemics or illness
  • Industrial action or government restrictions

9. Your Right to Escalate

If you’re still not satisfied, you may contact:

We comply with the ADR for Consumer Disputes Regulations 2015 and Consumer Contracts Regulations 2013.

10. Governing Law

These terms are governed by the laws of England and Wales. All disputes will be settled under their jurisdiction.

11. Individual Disputes Only

To the extent allowed by law, any dispute must be handled individually. You agree not to take part in group or class actions.

Need Help?

If you’re unsure about anything in these terms, feel free to get in touch and we’ll be happy to help.